FAQ

Which of your items are paleo-friendly?

Our Chicken Vegetable Bone Broth Soup and Thai Coconut Milk Bone Broth Soup are paleo-friendly.

Which of your items are keto-friendly?

All our soups are keto-friendly.

Which of your products are grain-free and gluten-free?

All our soups are gluten-free.

Where is your factory?

Our products are manufactured in Northern California and Power Provisions is based in Reno, Nevada.

Where can I buy your products?

We just launched and are growing fast! You’ll be able to find our products in stores across the US in February 2020! Check out our store locator page to find the store nearest you! We update it weekly and work hard to keep it accurate.

I have a nut allergy. Can I eat your products?

We don’t use nut products as ingredients in our products. They are, however, made in a facility that processes nuts. If you’re seriously allergic to nuts, then we recommend that you consult with your doctor before eating foods made in a facility that processes nuts.

Are there any GMOs in our products?

We proudly source non-GMO.

What is the shelf life of your products?

Hi! All our products have a 12 month (1 year) shelf life starting from the day we pack them. Check the expiration date printed on the lid of your product to find this info.

My product is past its expiration date. Should I still eat it?

We want you to have the best possible experience with our products and do not recommend that you eat any product past its expiration date.

What is your return/ refund policy?

Because we’re a growing company and our team is focused on making you the best foods in the world and meeting demand, we do not accept returns. We are 100% committed to customer satisfaction and offer refunds and/or replacements on a case-by-case basis. Requirements for any refund or replacement are: product name, lot number, order number, and photos of product and packaging. Thank you for joining us on our mission and for your help bringing you the best possible product!

What is your policy on sales, coupon codes, & subscriptions?

Sale items can never have a coupon code apply to them. Only up to 1 coupon code is permitted per order. Subscription items are already discounted and are therefore excluded from all coupon codes and sales.

What is your free shipping policy?

Free standard ground shipping is valid on orders of $45 or more, after promotions and discounts are applied, and that are shipped to a single U.S. address located in the contiguous 48 states. Orders shipped to Alaska, Hawaii, and U.S. Territories are not eligible for free shipping. Gift cards, shipping and handling charges, and taxes do not qualify toward the minimum purchase requirement. Eligible customers must select this option during checkout in order to receive free shipping. Offer subject to change without notice. Void where prohibited.